Sujitha Pasupuleti

1. Objects and rules
2. ...
3. Routing
4. Creating capacity rules to balance agent workloads

Hi, I have the same question. Is it possible to define a time for when to auto assign tickets for a group? If the Agents are logging in early or working late they are being assigned with all new ti...

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• Sujitha Pasupuleti
• Erstellt 29. November 2022 17:10
• 4 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing: Data export restricted to admins only

Is this going to impact all export option on explore? Will the user's no longer be able to export their reports in to CSV/Excel? or is it only impacting the XML export option?

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• Sujitha Pasupuleti
• Erstellt 25. Oktober 2022 16:22
• 1 Stimme

1. Email
2. ...
3. Formatting and customizing your email
4. Disabling and enabling rich content in incoming emails

Do we have same setting for Sideconversations? The side conversations are not retainign the Rich content and the email looks wacky. 

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• Sujitha Pasupuleti
• Erstellt 27. April 2022 19:03
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Macros - Edit multiple groups without Global Access

Hi Dave, It allows to add multiple groups only if the users have access to Global views. It will not allow the user's to add multiple groups if they only have access to personal and group views. It...

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• Sujitha Pasupuleti
• Erstellt 21. April 2022 02:15
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Is it possible to include an option to allow users with group view access to re order their views and add multiple groups to the views with out a need of having access to global views?

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• Sujitha Pasupuleti
• Erstellt 20. April 2022 21:14
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Macros - Edit multiple groups without Global Access

It is possible to have the same function for Views? It will be very helpful if teams can add multiple groups to the views with out having global access to the views

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• Sujitha Pasupuleti
• Erstellt 20. April 2022 20:59
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Query Permissions

Not being able to limit what queries each user can see is creating a lot of problems and concerns form team members, The only way we can handle this is by disabling create query access. We have mul...

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• Sujitha Pasupuleti
• Erstellt 24. Juli 2020 14:12
• 1 Stimme