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Jose Gonzales

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  • Talk Service Level as a Percentage

    Beantwortet
    1. Community
    2. Feedback - Voice (Talk)

     Talk lacks the ability to see a service level at a glance. All other call center software offers this view and many allow customization of the equation that calculates the percentage of service of...

    • Jose Gonzales
    • Erstellt
    • 19 Follower
    • 18 Kommentare
    • 3 Stimmen

  • Transfer to Offline Agent

    Abgeschlossen
    1. Community
    2. Feedback - Voice (Talk)

    Hello,In our customer service center we have team leads that handle escalated calls as well as regular calls through the queue.  It would be extremely useful to have the ability to transfer to offl...

    • Jose Gonzales
    • Erstellt
    • 17 Follower
    • 13 Kommentare
    • 19 Stimmen