Jon Thorne

1. Community
2. Feedback - Ticketing System (Support)
3. The option to ban IP addresses in ZenDesk Support (not Chat)

Thanks Caroline. We need this too! Being spammed by a single IP address - hundreds of tickets, different (fake) users, different text so we can't easily set triggers...but the same IP. We need to b...

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• Jon Thorne
• Erstellt 7. September 2023 12:47
• 3 Stimmen

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

This just doesn't work at all for us, for many of the reasons outlined above. It's also a huge kick in the teeth for customers who spent months migrating from GoodData. Now we have to do it all ove...

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• Jon Thorne
• Erstellt 11. August 2023 15:05
• 5 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore API

Any update on this? Seems like a lot of customers feel it's pretty essential, and Embeddable dashboards is not a solution for us either - we need an API

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• Jon Thorne
• Erstellt 8. März 2022 21:49
• 9 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore query updates don't auto-populate back to the dashboard

Big +1 on this - a real pain point, and as Franco says it drives confusion among people managing dashboards 

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• Jon Thorne
• Erstellt 15. Februar 2021 15:53
• 3 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Connecting external data sources to Explore

Agreed, this would be really useful

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• Jon Thorne
• Erstellt 5. Februar 2021 10:03
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Query Permissions

Really surprised this isn't a feature - it seems pretty fundamental to have some privacy settings on queries to lock down who can see them - even if it's by role

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• Jon Thorne
• Erstellt 20. November 2020 16:25
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Request to get 'Variable filters' working in Explore

Big +1 on this - as Vincent mentioned, it really is a critical capability - not just for agents, but for us to be able to email to external third parties as well with our set up

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• Jon Thorne
• Erstellt 25. September 2020 08:35
• 3 Stimmen