Grace

Thank you, David.  I noticed some new changes (for the better) today-much appreciated, regarding the customer address.  I believe this should be visible without having to click away from the ZD page. Once I click away from Shopify's view, I see all I need the customer name, address, number of orders, the tracking, and easy to highlight, copy and paste in one view.  The only thing is then I have to go back to ZD to respond to my customer or another department through side convo when I could have saved time and resolved everything in my ZD ticket view :(  Your app is to simplify our processes, but instead, you've created more work.

Can you add the customer's default address below the customer's name?  The yellow highlighted area?

Thanks again,

GG

David,

Is it possible to let the client (us) choose what Shopify order information is relevant for our view? Similar to the form builder option. And having the option to default to leave open?

Thanks,

GG

Hi David,

I posted this feedback on the new Integration announcement page 10 days ago and never got a response.  So I'm happy to see there are common complaints in this thread and some changes coming (not soon enough) :)

Thanks for your consideration.

Original comment-https://support.zendesk.com/hc/en-us/articles/1260801320130-Upgrading-the-legacy-Shopify-integration-for-Support-and-Chat#topic_ffz_2rg_h4b 

Please bring back the original Shopify Integration.  This one is awful!

1.  The customer's name doesn't hyperlink to the Shopify customer profile.
2. The customer's address is not immediately visible (in our store, this is a quick identifier as to which warehouse we need to contact for a resolution)
3. The tracking number is not easily visible (3 steps), and you can't highlight to copy-paste; you only have the link option, which is not what we use.
4. Customer Notes- which is super important for our CSR to view, is not visible as it was before and has to be manually opened.
5. The "view all order" link is missing, which so handy to see the one-page view of orders.  This was an easy way to see how many replacements a customer has had by seeing the $0 in the one-page view.  It can still be done, but again multiple clicks.
6. Everything has to be opened; it's faster to click on the order number that takes you straight to Shopify, which makes all your changes useless, in our opinion.

Shopify is our main app in Zendesk, so this is really frustrating when we now have to jump through so many hoops and clicks to find the needed info. Please state your outlook for any changes and the expected time frame.   

Thanks for your consideration :)

gg

Ditto, It's time-consuming to have to "add" a ticket to address a different issue.