Graham Robson (Coherence)

1. Community
2. Feedback - Ticketing System (Support)
3. The ability to hide Brand dropdown

Hi Lorand, You may like to try our app Formset (free 30 day trial) It supports the ability to hide Brand Option values as defined in conditional rules.  The driving field can be something like Grou...

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• Graham Robson (Coherence)
• Erstellt 26. April 2023 12:29
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Integration with 'Procedure Flow' type tool

Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing...

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• Graham Robson (Coherence)
• Bearbeitet 16. Dezember 2021 12:30
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Conditional Fields - further conditions

Hey Mitch, We have an app that directly meets your needs called Formset   The particular feature you are looking for is called dependant value fields. It allows you to sub-set one common field. Thi...

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• Graham Robson (Coherence)
• Erstellt 10. September 2021 20:05
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Conditional Fields for User/Orgs?

Hey Casey, We have an app for that :-) Our Formset App by Cloudset is able to implement conditional fields for both user and organization custom fields. It's great for hiding clutter and need-to-kn...

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• Graham Robson (Coherence)
• Erstellt 11. Juni 2021 08:45
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to add columns on ticket fields in the customer view

Hi Chris, We have a commercial app called Systemset, which includes a capability we call End-user Views: It's a like-for-like substitute for the standard Zendesk UI, the subtle addition of the abi...

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• Graham Robson (Coherence)
• Erstellt 18. Januar 2021 10:04
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Can we hide custom user fields?

Hi Andrew, Yes - you can natively hide fields from end-users, but not the inverse, agents will see all fields.  You'd need Zendesk Forms (Enterprise or Productivity Pack) to configure the agent fie...

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• Graham Robson (Coherence)
• Erstellt 2. November 2018 10:56
• -1 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Advanced GDPR tools/functionality

Hey Matt, A solid piece of work here, although it appears to come from a suggested solution orientation. However, it does highlight the GDPR pain points, and what might work best from a Zendesk adm...

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• Graham Robson (Coherence)
• Erstellt 24. April 2018 13:27
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

I've seen this used in workflow solutions where workload balancing needs to be managed. Typically, a count of how many active 'items' each member has is used to determine who to allocate next. I'd...

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• Graham Robson (Coherence)
• Erstellt 1. Juni 2009 08:08
• 0 Stimmen