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Mark Weissman

Beigetreten 16. Apr. 2021

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Letzte Aktivität 12. Juli 2023

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Community-Kommentar Feedback - Ticketing system (Support)

Hi Jennifer,

Is there an ETA for this amazing update?

Kommentar anzeigen · Gepostet 20. Apr. 2023 · Mark Weissman

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Community-Kommentar Feedback - Ticketing system (Support)

This feature would be great. In the present version of ZD, in order for our users to view custom fields, they need to leave the ticket by going to the customer's profile and then scrolling down to fiend the custom field. 
Having the ability to do this from the context would be great!

Is there an updated ETA?

Kommentar anzeigen · Bearbeitet 20. Apr. 2023 · Mark Weissman

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Community-Kommentar Feedback - Ticketing system (Support)

You can add my vote as well!

Kommentar anzeigen · Gepostet 20. Apr. 2023 · Mark Weissman

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Community-Kommentar Discussion - Tips and best practices from the community

Phoebe - 

Thank you, that worked!

Much appreciated!

Kommentar anzeigen · Gepostet 09. Apr. 2021 · Mark Weissman

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Community-Kommentar Discussion - Tips and best practices from the community

It used to work for me. A user in our org was having trouble installing, so I uninstalled in order to screenshot step-by-step instructions and this happened. 

This installation works for exactly nobody. If this is your final answer, it would mean that you no longer support the Outlook plugin and you may want to remove any reference of it on your website. Zendesk advertises “Zendesk now integrates with Outlook.” https://www.zendesk.com/outlook/

Kommentar anzeigen · Gepostet 07. Apr. 2021 · Mark Weissman

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Community-Kommentar Discussion - Tips and best practices from the community

When I try to install, I get the following error:

Kommentar anzeigen · Gepostet 01. Apr. 2021 · Mark Weissman

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Community-Kommentar Discussion - Tips and best practices from the community

Kommentar anzeigen · Gepostet 04. März 2021 · Mark Weissman

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Community-Kommentar Feedback - Apps and integrations (Platform)

I'm also unable to install the add-in.

Kommentar anzeigen · Gepostet 04. März 2021 · Mark Weissman

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Community-Kommentar Q&A - Objects, workspaces, and rules

@... I'm guessing it's possible, but to me, it's not worth the headache when I could use "Hi" for that 1 hour instead.

@... Try this, using {{GreetTime}} as a variable:

## This will set the greeting to "Good morning", "Hi", Good afternoon" or Good evening" based on EST
{% assign hour = 'now' | date:'%k' | plus: -5 -%}{{!
}}{% case hour %}{{!
}}{%- when < 11 %}{{!
}}{% assign GreetTime = 'Good morning' %}{{!
}}{% when 11 %}{{!
}}{% assign GreetTime = 'Hi' %}{{!
}}{% when 12 or 13 or 14 or 15 or 16 or 17 or 18 %}{{!
}}{% assign GreetTime = 'Good afternoon' %}{{!
}}{% else %}{{!
}}{% assign GreetTime = 'Good evening' %}{{!
}}{% endcase %}

Kommentar anzeigen · Gepostet 29. Jan. 2021 · Mark Weissman

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Community-Kommentar Q&A - Objects, workspaces, and rules

After a bunch of trial and error, I got the following:

Good {% assign hour = 'now' | date:'%k' | plus: -4 %} {% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %} {{ticket.requester.first_name}},

 

Here's how I understand the markup:

{% assign hour = 'now' | date:'%k' | plus: -4 %}

converts the word "hour" into a number.  That number is the current hour, based on a 24 hour clock:

'now' will pull up the time when used before "| date:"

Adding " '%k'  " will make it only show the hour

Adding "| plus: -4 " will subtract 4 hours from the previous number. This is because my time zone is GMT -4.

 

(As Graeme Carmichael wrote:

"This is the hour of day {{hour}}"

Put {{hour}} in under your code to see the number that shows up.)

At this point it's a simple if statement.

{% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %}

Kommentar anzeigen · Gepostet 15. Aug. 2018 · Mark Weissman

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