Edwin Schukking

Adding our voice to the choir. Being able to use Teams in Side Conversations would be a huge benefit for us.

We already tried adding the email address of a Teams channel as the recipient in Side Conversations. Unfortunately, replies to the conversation remain within Teams.

Perhaps it is Microsoft Teams not playing nice?

Hi Carl,

Thank you for your response!

As you can see from the screenshot, Germany is available in the BETA according to the article, but it does not seem to be available in the signup form.

Maybe I am missing something in the signup form?

Thanks in advance!

v

Hi,

We might be interested in the BETA for the German toll-free numbers.

Unfortunately, the country can be chosen from this page but is not available on the signup page. Could you let us know, which one is correct?

Thanks!

Hi,

We have a mobile panel and were wondering, whether we can also set up SSO with mobile phone numbers instead of email addresses.

Thanks!

Hi Maude,

Not to be too bold on a Sunday morning, as you are here to help us out, but Joao was actually asking *why* Zendesk is not supporting this basic feature natively?

And actually, what at least I am looking for, is a feature to fork or split the tickets from the start. Because yes, it happens that end clients ask a new question after their initial issue had been solved. But they also often report unrelated issues in their initial ticket and to be able to fork these at that moment into not one but multiple tickets, that would help and, and I might not have checked their website too carefully, that is not what this app seems to be able to do. 

Have a wonderful Sunday and thanks in advance! ☺ 

@Dan Mørkbak Sørensen - what add-on is this feature included in?