Frits van Dee

1. Zendesk updates
2. Announcements
3. Announcing a change to a new article in section e-mail notification

Katarzyna Karpinska, same here. Please make this configurable or roll back for our account temporarily. 

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• Frits van Dee
• Erstellt 19. Juni 2023 08:05
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing custom ticket statuses

Similar to the comment by Tobias Hermanns, Would it be possible to only show the little indication block for the status in the view, like with the original Ticket Status, instead of showing the cus...

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• Frits van Dee
• Erstellt 18. Januar 2023 13:01
• 0 Stimmen

1. Talk
2. ...
3. Managing Talk
4. Understanding how Talk handles unknown callers

According to this article phone numbers must match the E.164 format. We enabled "validate phone numbers". In a specific contact profile the "fake" phone number for example is  +12345678901. The int...

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• Frits van Dee
• Erstellt 28. Januar 2022 20:44
• 0 Stimmen

1. Community
2. Discussion - Tips and best practices from the community
3. Adding a hint below the attachment field

Hi Jonathan, For most (if not all) other ticket fields you can use the Description shown to end users field in the the Ticket Field configuration.

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• Frits van Dee
• Erstellt 22. April 2021 18:58
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Triggers - Email Group Notifications issue

Hi Madalina, I start with some first assumptions. You have one trigger that sets both the priority and sends the email. As the Priority is set, the conditions part of the trigger is correct. You h...

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• Frits van Dee
• Erstellt 12. Februar 2021 07:57
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. "Visible to" no longer defaults to "Everyone"

Having a hard time to inform our users to set the permissions and "repairing" mistakes. It is too complicated for them and that leads to discussions about other solutions. Please help us to make Gu...

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• Frits van Dee
• Erstellt 16. Juni 2020 13:15
• 0 Stimmen

1. Community
2. Feedback - Community Forums (Gather)
3. Batch or Digest of activity on Subscribed Forums/posts

We would like to give the ability to our users to choose for individual emails or for a daily digest. We also would like to setup forums that are default or mandatory to follow when you signup.

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• Frits van Dee
• Erstellt 2. Dezember 2015 15:46
• 5 Stimmen