Sagi M. Welzman

1. Community
2. Zendesk Suite Q&A
3. EXPLORE - combined filter

Hi  I've tried this outI got that the filters show the selectection in both filters but it had the rest of the unselected as well.  Replication : I've set up 2 organization filters  and selected ca...

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• Sagi M. Welzman
• Erstellt 3. August 2022 07:40
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing composer migration for the Zendesk standard agent interface

Amisha Sharma Will this improve RTL  support  from the current state ?     

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• Sagi M. Welzman
• Erstellt 16. November 2021 05:24
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing legacy reporting upgrade to Explore

Hey @... I'd appreciate a clarification on :"All other accounts already have access to Explore and will simply have the pre-built dashboards made available on the reporting page" As we're on Enterp...

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• Sagi M. Welzman
• Erstellt 20. September 2021 21:42
• 1 Stimme

1. People
2. ...
3. Team members and groups
4. Removing or replacing a team member

Hey @... I do not seem to have this in my admin side bar Is this gradually rolling out ?  

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• Sagi M. Welzman
• Erstellt 14. September 2021 06:02
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Introducing messaging

@...  this is interesting !  The expected result of this trigger is that the designated group receives and serves the respective chat (messaging group routing)  ?   

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• Sagi M. Welzman
• Erstellt 21. Februar 2021 06:53
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Im all in 👍

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• Sagi M. Welzman
• Erstellt 9. Februar 2021 15:52
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow email addresses to be CC'd that are not users

Hey @...  try  https://www.zendesk.com/apps/support/carbon-copier/?source=app_directory   Although not a free app,  it works great  I'm been using this for over a year and I highly recommend  Pleas...

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• Sagi M. Welzman
• Erstellt 26. Juni 2020 12:42
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

We've passesd this feedback as well several times. The ticket comment time line needs to be sorted from newest at the top (including comment box) to oldest at the bottom. This will certainly speed...

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• Sagi M. Welzman
• Erstellt 2. Mai 2020 04:37
• 12 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Attachments on Organizations

Extremely needed !! 

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• Sagi M. Welzman
• Erstellt 20. Dezember 2018 23:24
• 1 Stimme