Vlad

1. Messaging
2. ...
3. Zendesk messaging
4. Configuring messaging responses for web and mobile channels

"Working with the default messaging response"- can a description field be added for "Response outside of business hours"? It seems essential to me.

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• Vlad
• Erstellt 13. Mai 2023 15:53
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1. Community
2. Zendesk Suite Q&A
3. Rebranding the Answer Bot in the modern web widget

Even if there is not option for avatar change, this can be custom-coded using javascript.

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• Vlad
• Erstellt 11. Mai 2023 14:23
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1. Community
2. Feedback - Chat and Messaging (Chat)
3. Re-assigning a Chat should Alert the new Assignee with a Sound - Zendesk Agent Workspace

My client has this issue, any ETA?

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• Vlad
• Erstellt 18. April 2023 09:53
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1. Community
2. Feedback - Ticketing System (Support)
3. Allow editing of "Your email address" text description on "Submit a request"

Hey David, last part of your code should be "test_email_dc_on_hc"}}); Instead of "dc.test_email_dc_on_hc"}});

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• Vlad
• Erstellt 28. März 2023 04:48
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow editing of "Your email address" text description on "Submit a request"

Hey David, DC format should be in format:{{dc "dc-name-here"}}  

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• Vlad
• Erstellt 24. März 2023 05:36
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Promoting an article to the top of the section

Yes, frontend dev would be needed.

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• Vlad
• Erstellt 15. Februar 2023 13:45
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Promoting an article to the top of the section

Zoe Goble Syd Stahler just working on my client's help center and found it IS possible to sort articles by position, regardless if some of them are promoted articles or not. You can do that using Z...

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• Vlad
• Erstellt 14. Februar 2023 14:43
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1. Community
2. Zendesk Suite Q&A
3. Is there a way to create a private forum in community where specific users only get to see?

Hey Francisco, this is probably the answer to your question: Applying user segments to restrict viewing access to community content https://support.zendesk.com/hc/en-us/articles/4408845814170-App...

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• Vlad
• Erstellt 28. Januar 2023 08:50
• 1 Stimme

1. Guide
2. ...
3. How to customize the theme of the help center
4. Selectively hiding Help Center components using Curlybars

 if an article has the content tag 'abcdef', don't show it in the Search results - as far as I know, this is not supported by ZD, so it's not doable.   

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• Vlad
• Erstellt 14. Dezember 2022 12:21
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1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Yes it is, using ZD API search endpoint.

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• Vlad
• Erstellt 23. August 2022 17:56
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