Vlad

1. Community
2. Feedback - Ticketing System (Support)
3. Allow editing of "Your email address" text description on "Submit a request"

Yes, it is; do a try with this URLhttps://YOUR_ZD_SUBDOMAIN.zendesk.com/theming/workbenchedit the theme you wantand follow the next steps. 

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• Vlad
• Erstellt 28. Juni 2022 05:30
• 0 Stimmen

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Changing your help center design based on your end user language

Hey Hava, You should use the Dynamic content option. Then your JS code will look like this: $('.form-field.string.required.request_anonymous_requester_email label').text('{{dc 'your_email_text'}}'...

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• Vlad
• Bearbeitet 16. Mai 2022 08:41
• 0 Stimmen

1. Guide
2. ...
3. Help Center customization
4. How can I remove "Suggested Articles" from the ticket submission form?

Hey Tony, just add this at the end of your theme CSS file, it should do the trick. .searchbox-suggestions li:nth-child(n+4) {display: none;}

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• Vlad
• Erstellt 13. Mai 2022 12:37
• 2 Stimmen

1. Guide
2. ...
3. Help Center customization
4. Can I add a disclaimer to a specific ticket form in Help Center?

Hey Diana Iglesias Irvin, this should do the trick:2nd step should be like this, add this code at the very end of your JS file: $(document).ready(function() {var selected = $('#request_issue_type_s...

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• Vlad
• Bearbeitet 24. März 2022 17:54
• 0 Stimmen

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

hey, do you want to hide a particular part of an article based on a visitor's device?You can do that with JavaScript. Example: var ua = navigator.userAgent.toLowerCase();var isAndroid = ua.indexOf(...

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• Vlad
• Erstellt 22. März 2022 13:57
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1. Gather
2. Advice and troubleshooting
3. Can I embed media in Gather posts?

I just saw this post. Actually, there IS a way to embed media in the Community part.https://support.zendesk.com/hc/en-us/community/posts/4409515196186--Gather-How-to-allow-Zendesk-Community-users-t...

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• Vlad
• Erstellt 3. Februar 2022 14:14
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1. Community
2. Zendesk APIs
3. GET /api/v2/help_center/community_posts/search endpoint - Anonymous not allowed

Hey Greg, is there any update on this? Thanks

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• Vlad
• Erstellt 28. Januar 2022 09:45
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1. Guide
2. ...
3. Help Center customization
4. How can I remove "Suggested Articles" from the ticket submission form?

Hey @Autumn Yes that is doable with a help of ZD API. You should use the Search endpoint with scope to the needed category on each ticket form. 

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• Vlad
• Erstellt 27. Januar 2022 08:05
• 1 Stimme

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Changing your help center design based on your end user language

Hey Victoria, seems the format is not good, try with: <div class="hero-headline"> {{dc 'helpdesk_welcome_message'}} </div>  

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• Vlad
• Erstellt 14. Januar 2022 11:22
• 0 Stimmen