Jiri Fait
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Neueste Aktivität von Jiri Fait-
Finally! It was too late yesterday... :-)
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This one is a MUST! Please do consider implementing this option asap. You say "This request is one that the product manager is highly aware of" - he/she has been aware of it for approx. 4 years now...
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Well done really... Every article/lecture/video related to CX trends (especially from you) tells us to personalize the communication with our customers as much as possible and then you come up with...
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Hi, can an end-user see his archived tickets somehow in his profile in the help center? As far as I know they are not able to see their tickets older than 120 days in their HC profile, correct?
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Why did you change it from Light Agent to Contributor? Plus, what is the difference in terms of rights and permissions?
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Hi Brett, thanks for the suggestion but the App is useless if you have Markdown, it works only with Rich Text. We already tried and verified with the app developer. There seems to be no way how to ...
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Hi, did anybody find out how to create Tables in Mardown then? I tried Liquid - not working, tried html - not working either... So I was wondering if anyone found any solution to this, we really ne...
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Definitely a +1 here too. We use the triggers (tags) to manage this but it would be much easier if it was pre-built indeed.
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plus one