Jiri Fait

1. Community
2. Feedback - Help Center (Guide)
3. Enable end-users to view all their multibrand requests on a single Help Center

Definitely +1 from us. We have over 20 brands and would really appreciate this.

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• Jiri Fait
• Erstellt 1. Juni 2023 09:12
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing the "is not" operator for the trigger condition "Received at"

Finally! It was too late yesterday... :-)

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• Jiri Fait
• Erstellt 21. März 2023 16:41
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

This one is a MUST! Please do consider implementing this option asap. You say "This request is one that the product manager is highly aware of" - he/she has been aware of it for approx. 4 years now...

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• Jiri Fait
• Bearbeitet 23. Februar 2023 09:21
• 2 Stimmen

1. Support
2. ...
3. Ticket management
4. About ticket archiving

Hi, can an end-user see his archived tickets somehow in his profile in the help center? As far as I know they are not able to see their tickets older than 120 days in their HC profile, correct?

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• Jiri Fait
• Erstellt 17. Oktober 2022 12:45
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Defaulting to a New Agent Role

Why did you change it from Light Agent to Contributor? Plus, what is the difference in terms of rights and permissions?

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• Jiri Fait
• Erstellt 5. August 2021 14:41
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Hi Brett, thanks for the suggestion but the App is useless if you have Markdown, it works only with Rich Text. We already tried and verified with the app developer. There seems to be no way how to ...

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• Jiri Fait
• Erstellt 12. Februar 2021 21:32
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Hi, did anybody find out how to create Tables in Mardown then? I tried Liquid - not working, tried html - not working either... So I was wondering if anyone found any solution to this, we really ne...

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• Jiri Fait
• Erstellt 1. Februar 2021 13:04
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

Definitely a +1 here too. We use the triggers (tags) to manage this but it would be much easier if it was pre-built indeed.

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• Jiri Fait
• Erstellt 20. November 2019 14:01
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Change sender address when creating a NEW ticket on behalf of the requester

plus one

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• Jiri Fait
• Erstellt 25. Mai 2018 12:06
• 1 Stimme