Dayana Flores

1. Community
2. Zendesk Suite Q&A
3. I'm experiencing whatsapp delay messages inside the ticket

I'm having the same issue. Can you help me with this? This is a big problem in my operation today.I recently added WhatsApp channel to Zendesk using the native channel. I had it with a third party ...

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• Dayana Flores
• Erstellt 22. Oktober 2021 15:48
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Triggers and automations on Whatsapp

Hi there. I'm having problems with WhatsApp. I have a trigger that read the comment and based on key works it should route the ticket to the right group.  When the ticket is created in Zendesk the ...

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• Dayana Flores
• Erstellt 22. Oktober 2021 15:42
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. WhatsApp SLAs

I need the FRT SLA for WhatsApp too. Is there anything new for this? Thanks

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• Dayana Flores
• Erstellt 21. Oktober 2021 17:58
• 0 Stimmen

1. Explore
2. ...
3. Writing formulas
4. Explore functions reference

Hi there! I need to build a query to get the total time spent by agent on tickets! For example: Ticket ID 1 is created TIER 1 -Agent 1 receive the ticket, and he has it assigned during 1 day, the r...

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• Dayana Flores
• Erstellt 26. August 2021 04:52
• 0 Stimmen

1. Web Widget
2. Web Widget documentation
3. Configuring basic information for the Web Widget

Hi there! I'm working with the new Zendesk Messaging Widget. I don't know how to offer my ticket form now I'm using this feature. Can you help me?

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• Dayana Flores
• Erstellt 5. März 2021 06:55
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. New field type: Time

Yes, a time field would be great!

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• Dayana Flores
• Erstellt 21. Januar 2020 18:07
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Customer Effort Score in Zendesk

Hi, where can I vote?

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• Dayana Flores
• Erstellt 28. Oktober 2019 21:46
• 3 Stimmen