Karen D Snyder

@... It seems that the ticket field parameters after the ticket form ID are not preserved if the user has to sign in.

The prefill URL (https://helpdesk.asmnet.com/hc/en-us/requests/new?ticket_form_id=360001129171&tf_subject=New Add Manufacturer Request from Instep&tf_description=Please add [manufacturer_name] to the system&tf_360035346351=customer_account_-_add/change_adv_erp_ax) is successful if I'm already signed in. 

However, when I tested it in an incognito window, after I signed in, my browser navigated to https://helpdesk.asmnet.com/hc/en-us/requests/new?ticket_form_id=360001129171, therefore no prefilling was done.

Is it possible to get this to work so that if the user has to log in, the parameters are preserved?

Thanks,

Karen Snyder

Edwin, could you post more of the code that isn't working, starting with the {{#each sections}}?

@...

According to this, the modal can't be modified due to security concerns. You stated that your guide content is open to all visitors without needing to sign up. As a workaround, have you considered changing the Sign In button text to something like Sign in (not required to submit request)? I realize that would make the text long and maybe even more confusing.