Trevor Whitecotton

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hi Amisha Sharma, Thank you very much for this update, however, I'm not exactly sure this addresses the concerns expressed here: 1) I'm not seeing that Draft Mode can be set as the default (to wher...

• Kommentar anzeigen
• Trevor Whitecotton
• Erstellt 22. Mai 2023 19:08
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hi Sean Chuang, is there an update on this? This is standard call center behavior. How do we get this prioritized?

• Kommentar anzeigen
• Trevor Whitecotton
• Erstellt 14. März 2023 23:19
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Amisha Sharma Thank you very much for these updates! In response to your pinned comment from February 1st: 1. Ideally, we'd like this to apply across all channels. We encourage our agents to draft ...

• Kommentar anzeigen
• Trevor Whitecotton
• Erstellt 6. Februar 2023 19:02
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

+1 to this request.  Having recently updated to Suite and Agent Workspace to be able to utilize other features not available in Legacy, this change significantly impacts our agents' workflow. I thi...

• Kommentar anzeigen
• Trevor Whitecotton
• Erstellt 5. Januar 2023 17:13
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

+1 here. Hard to believe this isn't a native option. Please address this ASAP, Zendesk!

• Kommentar anzeigen
• Trevor Whitecotton
• Erstellt 11. Mai 2021 18:22
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Communicating with users about internal comments vs. public comments from email replies

+1. This is creating a frustrating experience for our customers.

• Kommentar anzeigen
• Trevor Whitecotton
• Erstellt 14. September 2020 23:11
• 0 Stimmen