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Amanda Black

Beigetreten 16. Apr. 2021

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Letzte Aktivität 11. Feb. 2022

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KommentarSetting Guide roles and permissions

Noelle Cummings when viewing article settings, you can change the "Visible to" to be "Everyone". This would give access to anyone regardless of sign in status. :)

Kommentar anzeigen · Gepostet 11. Feb. 2022 · Amanda Black

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Agreed - need this. I feel like it should go without saying why this would be needed to be controlled from an admin perspective. Especially as there is not a single agent that wants or needs these notifications as all of the offline messages show up in Zendesk Support and are sorted as needed via triggers. The notification feature in the Chat Dashboard isn't even a needed feature unless using Chat only.

Kommentar anzeigen · Gepostet 17. Nov. 2020 · Amanda Black

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Community-Kommentar Feedback - Reporting and analytics (Explore)

I agree. I just finished making a new dashboard and I set the dates as I did in insights and was not pleased to realize it doesn't save the set date ranges. 

 

Any updates?

Kommentar anzeigen · Gepostet 06. Feb. 2020 · Amanda Black

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