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Jim Stratton

Beigetreten 16. Apr. 2021

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Letzte Aktivität 04. Dez. 2023

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Community-Kommentar Feedback - Admin Center

Tony Wacheski> common text formatting available in support tickets

And even that wasn't implemented completely.  I opened a ticket asking how to disable that...nope, can't.

Kommentar anzeigen · Gepostet 24. März 2022 · Jim Stratton

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KommentarTicket basics

@James Henline - I opened a ticket with them, and you are correct.  They confirmed there isn't a way to disable this.

Kommentar anzeigen · Gepostet 23. März 2022 · Jim Stratton

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KommentarTicket basics

How does an individual agent (e.g., me) DISable this?

I want to be able to type three dashes in a row without it turning into a horizontal rule, for example.

 

 

Kommentar anzeigen · Gepostet 08. März 2022 · Jim Stratton

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KommentarEnd users and organizations

That did help, thanks!

Kommentar anzeigen · Gepostet 10. Dez. 2021 · Jim Stratton

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KommentarEnd users and organizations

Thanks for replying.  I don't see a screenshot, but Admin>Manage>People is how we currently do this, and that page is "going away."

My question is how to do this in the new interface.

The links in that message didn't help me find a page to administer end users/customers.

Kommentar anzeigen · Gepostet 09. Dez. 2021 · Jim Stratton

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KommentarEnd users and organizations
  • In Support, click the Customers icon () in the sidebar.

Where, exactly, is "Customers"?  This is what I see:

When I expand "People", I see how to get to the licensed users ("team members") but not the end users.  The only option I see for "End users" is to configure them globally, not to find them individually.

Kommentar anzeigen · Gepostet 09. Dez. 2021 · Jim Stratton

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Community-Kommentar Feedback - Admin Center

It took me a while to figure out how to edit an end user.  Now, you have to use the general search for the end user and then select the users "tab".  I think it would be more obvious to add "End users" as a choice under "Team" (e.g., along with "Team Members" and "Groups".)

Kommentar anzeigen · Gepostet 05. Okt. 2021 · Jim Stratton

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Post Feedback - Ticketing system (Support)

Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number.

The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have.  Currently, Zendesk allows you to add "too many" CCs to the field, but when you save the changes, those CCs are not added.  There's no error message - it simply doesn't do it.

Gepostet 12. Aug. 2021 · Jim Stratton

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Community-Kommentar Feedback - Ticketing system (Support)

Gaah...yet another simple request, made years and years ago, that still hasn't been implemented...

Kommentar anzeigen · Gepostet 04. Aug. 2021 · Jim Stratton

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