Josh Keller

1. Email
2. ...
3. General questions about email and email template
4. Why can customers see the agent's full name in email notifications?

Thank you, Lisa Setford. Sadly we already have Personalized email replies disabled. We just opened a ticket with Zendesk about this--hopefully they can help us get this sorted. Thanks again, though!

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• Josh Keller
• Erstellt 6. September 2023 23:42
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1. Email
2. ...
3. General questions about email and email template
4. Why can customers see the agent's full name in email notifications?

So much agreement here. This is a security issue. We're also seeing agent's full names exposed, though it's not consistent.

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• Josh Keller
• Erstellt 6. September 2023 23:09
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1. Community
2. Tips from users - Zendesk Suite
3. Tip: Collapsible headers in articles or templates (accordions)

Can anyone advise if this is accessibility/WCAG-compliant?

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• Josh Keller
• Erstellt 26. April 2023 16:42
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1. Zendesk updates
2. Developer updates
3. New 'Flexible' Property in the Manifest File for Support Apps to Denote Responsiveness

I've found the following to manage app sizing pretty well: function resize_app() {    let el = document.getElementsByTagName('body')[0];    let height = el.offsetHeight;    let style = getComputedS...

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• Josh Keller
• Bearbeitet 27. Januar 2022 07:06
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Feature request - allow instancing of duplicate help centers

This sounds like a fun, moderately sized project using Guide APIs. Not that it wouldn't be great for ZD to offer this capability out-of-the-box, but don't let that hold you back.

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• Josh Keller
• Erstellt 21. Oktober 2021 23:29
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Analyzing skills-based activity

The "Ticket skills" attribute seems to return all skills that were ever applied to the ticket. How can we get only the currently-applied ticket skills?

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• Josh Keller
• Erstellt 16. März 2021 23:37
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. HTML Support in Dynamic Content

Seems this is a known issue :(https://support.zendesk.com/hc/en-us/articles/115007946367-HTML-and-Markdown-used-in-dynamic-content-does-not-render-in-trigger-emails-or-agent-signatures

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• Josh Keller
• Erstellt 15. Oktober 2020 20:46
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Thanks @... for this slick code. Very much appreciated!

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• Josh Keller
• Erstellt 6. Januar 2020 23:49
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hide Groups from request assignment.

Thanks so much, Nicholas! Nice work and greatly appreciated.

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• Josh Keller
• Erstellt 16. September 2019 23:35
• 0 Stimmen