Grzegorz Ksiazek

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

Hey Zendesk POs, the way you treat Problem tickets is a travesty, please could you look into this, this has been here for 20 months!

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• Grzegorz Ksiazek
• Erstellt 15. Juni 2022 09:33
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. views should include the condition "subject"

It's really poor from Zendesk functionality perspective that we can't use ticket subject for Views and at the same time subject is not included in description. This is absolute basic type of filter...

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• Grzegorz Ksiazek
• Erstellt 12. November 2019 13:22
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

Hey Zendesk Support Product Owner,   What are the plans to implement this? Is this even on a roadmap? Thanks, Grzeg

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• Grzegorz Ksiazek
• Erstellt 9. Oktober 2019 11:51
• 1 Stimme