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Berlinger & Co. AG

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    Berlinger & Co. AG hat einen Kommentar hinterlassen

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Type field can't be reverted to status ticket

    Hi Amie,Thank you for your feedback. So if I use the tag "Question" it will appear as "Ticket"... Then why not just call it "Ticket" from the very beginning? I guess this is something Zendesk has t...

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    Berlinger & Co. AG hat einen Post erstellt

    Type field can't be reverted to status ticket

    1. Community
    2. Feedback - Ticketing System (Support)

    Dear Zendesk team, Once the a Type field has been selected, it cant be reverted to Type: ticket In many cases, the status ticket would be the match but it is not possible to return to this status. ...

    • Berlinger & Co. AG
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    Berlinger & Co. AG hat einen Post erstellt

    Assign ticket fields as part of a Brand

    1. Community
    2. Feedback - Admin Center

    It would be easier and better to overview if you could sort the Fields by Brand. We are now adding our 4th Brand the "Ticket Fields" management is becoming a challenge.

    • Berlinger & Co. AG
    • Erstellt
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    Berlinger & Co. AG hat einen Post erstellt

    Ticket fields to Brands

    1. Community
    2. Feedback - Ticketing System (Support)

    We have currently 3 Brands in Zendesk. It is a mess and rather long list having all "Ticket fields" under one unique list. It would help if the Ticket fields could be assigned to a specific Brand a...

    • Berlinger & Co. AG
    • Erstellt
    • 12 Follower
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