Chris Hobbs
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Chris Hobbs hat einen Post erstellt
Total Sum count the same (even when I sort results for Top 20 or All Results)
Total Sum count is the same, even when I sort results for Top 20 or All Results.I created a Report and wanted to sort only the Top 20 and I included Sum for Grand Totals Columns and Rows and Subtot...
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Chris Hobbs hat einen Kommentar hinterlassen
Any news on the release of this capability?I am looking for a similar solution to capture Deflection Rate for Tickets based on the Views of our Help Center content (where we want to exclude our Sig...
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Chris Hobbs hat einen Kommentar hinterlassen
This is quite a Common Issue that I have seen about the way the current CSAT rating is implemented. It is very easy for Customers to accidently or unknowingly even take on a CSAT Survey response a...
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Chris Hobbs hat einen Kommentar hinterlassen
Rebecca Che - yes that is possible and easy to do with a Trigger. We have implemented that and it is quite useful. Although the Bad CSAT's we have received are normally due to the Feedback email be...
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Chris Hobbs hat einen Kommentar hinterlassen
This has been quite a frustrating limitation already dragging along for 4+ years, like with many other limitations in Zendesk, even when paying for an Enterprise Plan.It would be really great to kn...
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Chris Hobbs hat einen Kommentar hinterlassen
I experience the same issue as Rodger mentioned above, Drillthrough on the Bar (Horizontal) graph does not work, but switching to Column Works.That seems to be a Bug!I double check as well that I h...
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Chris Hobbs hat einen Kommentar hinterlassen
Yes, I completely agree with everyone's comments here. This should be Out of the Box, and it is still 7 years for this Feature Request to be implemented. What has to be done to get this a priorit...