Kristel

1. Support
2. ...
3. Ticket management
4. Multibrand resources

Hi Brett, Thanks, the link now works. Cheers, Kristel

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• Kristel
• Erstellt 28. Juni 2022 07:25
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Multibrand resources

I would love to read the article: How to use your brand's logo on multibrand email template - contributed by Suzana Bueno, but when i click the link it says: You're not authorized to access this pa...

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• Kristel
• Erstellt 23. Juni 2022 15:45
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. Fine Tuning: Agent Productivity

Hi Dave, in the meantime i found how to change the metric to median. Thanks for the suggestion. I have one more question.  Which attribute is best to use regarding time? Is that Ticket Update, Tick...

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• Kristel
• Erstellt 12. April 2022 12:35
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. Fine Tuning: Agent Productivity

Hi Dave, Thanks for your reply and apologies for my late response.  How can i adjust my metrics to make a Median Handle Time? I created a standard calculated metric for Ticket Handling Time:VALUE(T...

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• Kristel
• Erstellt 29. März 2022 07:37
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. Fine Tuning: Agent Productivity

Hi, I'm wondering what the best way is to measure Agent Productivity. We want to know how many tickets an agent handIed per hour and the Average Handling Time per ticket/agent. I created metrics fo...

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• Kristel
• Erstellt 11. März 2022 10:08
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

+1, we also need this, Is there some news already?  

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• Kristel
• Erstellt 13. Juli 2020 10:03
• 1 Stimme