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1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Te be fair, Explore was not designed for reporting on rows of data (tabular reports). It's primarily designed for aggregating data and calculating metrics. Tables are kind of an afterthought. You'd...

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• Erstellt 21. April 2023 14:25
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1. Community
2. Feedback - Platform: Apps & Integrations
3. Out of Office app - official feature request thread

Our Playlist Routing App has a similar Out of Office feature. While I don't know exactly how Zendesk's app is implemented, I can say that there are API limitations preventing us from designing a sc...

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• Bearbeitet 20. April 2023 15:40
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1. Community
2. Feedback - Ticketing System (Support)
3. Passing API Header in HTTP Target

Game changer 🔥🔥 Thanks!

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• Erstellt 30. März 2023 23:20
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1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Salvador Vazquez Thank you for the update. Can you please clarify if this will impact the Views API? Specifically, will offset pagination be disabled for the /api/v2/views/{view_id}/tickets endpoin...

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• Erstellt 9. August 2022 18:42
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1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Can we get some support on this? I've already posted multiple times in the slack channel and contacted support. It’s already Aug 6, and we still don’ t have access to the changes in any of our d3v ...

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• Bearbeitet 6. August 2022 05:39
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1. Agent guide
2. Ticket basics
3. Working with tickets

Lara Our Routing app has a "Playlist Button" feature that automatically assigns tickets to agents when they click on the button. It's designed to address most of the main limitations of Zendesk's P...

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• Erstellt 2. August 2022 15:44
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1. Agent guide
2. Ticket management
3. Merging tickets

Beto Matt Simpson One reason might be that closing out a live chat ticket while it’s still active will terminate the chat session. There are also some other quirks with voice messages and live phon...

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• Bearbeitet 19. Juli 2022 11:06
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1. Agent guide
2. Ticket management
3. Merging tickets

FQ Support If the Zendesk rep was unable to reproduce the issue while assuming the agent’s profile, it’s probably a browser issue. Has the agent tried clearing their browser’s cache?

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• Erstellt 19. Juli 2022 08:35
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1. Agent guide
2. Ticket management
3. Merging tickets

Matt Russell As Dave mentioned, this is not possible natively in Zendesk. If you’re open to using an app, we (“Playlist”) have a Ticket Merge app that allows you to customize the default message fo...

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• Erstellt 19. Juli 2022 08:32
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1. Agent guide
2. Ticket management
3. Merging tickets

Martin Meraner No additional steps. Simply select the tickets you want to merge and click "Merge". Here's a quick demo. Our (Playlist's) clients don't usually have a requirement to merge tickets fr...

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• Erstellt 21. April 2022 15:37
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