Shana Blackstone

1. Community
2. Feedback - Help Center (Guide)
3. Find and replace

I posted this before, but we started using this 3rd party app to work alongside Zendesk Guide, which is fantastic. We have been using it for almost an entire year, and it is just an amazing additio...

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• Shana Blackstone
• Erstellt 15. März 2023 20:09
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Enable end-users to view all their multibrand requests on a single Help Center

Does anyone know if there is a 3rd party app in the Zendesk Marketplace that would accomplish this? While I'd rather have this addressed by Zendesk, this is now the one issue holding us back from g...

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• Shana Blackstone
• Erstellt 15. März 2023 18:32
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1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

We are about to rollout multibrand with our company to give customers a better Help Center experience. Are there any plans with these enhancements to see tickets across brands by an organization an...

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• Shana Blackstone
• Erstellt 1. März 2023 17:04
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1. Guide
2. ...
3. How to fix issues with the community forum
4. What does Follow mean in Guide or Gather?

When reading this article I was wondering, do you mean instead of For articles/posts, you will receive email notifications for new articles/posts only in the section or topic. you mean: For sect...

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• Shana Blackstone
• Bearbeitet 11. November 2022 17:31
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1. Community
2. Feedback - Help Center (Guide)
3. Find and replace

We started using the 3rd party app that Sorin mentions in these threads to find and replace. It's working quite well and is quite affordable. It sucks to have to use another application for somethi...

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• Shana Blackstone
• Erstellt 27. April 2022 14:32
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

How is this not a thing? I think you might need to take a page from monday.com's book. They just did a huge release of "all the little things" that customers are asking for to make their product ru...

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• Shana Blackstone
• Erstellt 17. März 2022 10:48
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1. Community
2. Feedback - Help Center (Guide)
3. Filtering by Section in Search Results

+1 for this feature. We are very interested in using our sections to define all of the pieces of a group of applications we offer.  We have three major categories that we offer applications for "In...

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• Shana Blackstone
• Erstellt 15. Dezember 2021 15:22
• 0 Stimmen