Shana Blackstone
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Shana Blackstone hat einen Kommentar hinterlassen
I need clarification on the announcement for Guide. Didn't that feature come out at the beginning of March? This article speaks to the same thing, no? https://support.zendesk.com/hc/en-us/articles/...
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Shana Blackstone hat einen Kommentar hinterlassen
I posted this before, but we started using this 3rd party app to work alongside Zendesk Guide, which is fantastic. We have been using it for almost an entire year, and it is just an amazing additio...
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Shana Blackstone hat einen Kommentar hinterlassen
Does anyone know if there is a 3rd party app in the Zendesk Marketplace that would accomplish this? While I'd rather have this addressed by Zendesk, this is now the one issue holding us back from g...
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Shana Blackstone hat einen Kommentar hinterlassen
We are about to rollout multibrand with our company to give customers a better Help Center experience. Are there any plans with these enhancements to see tickets across brands by an organization an...
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Shana Blackstone hat einen Kommentar hinterlassen
When reading this article I was wondering, do you mean instead of For articles/posts, you will receive email notifications for new articles/posts only in the section or topic. you mean: For sect...
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Shana Blackstone hat einen Post erstellt
Guide: Content Cues
This is currently how Content Cues work Content Cues algorithm checks once a day for matching tickets Tickets in less-than-Closed status get a tag applied for the 'View tickets' button Three of th...
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Shana Blackstone hat einen Kommentar hinterlassen
We started using the 3rd party app that Sorin mentions in these threads to find and replace. It's working quite well and is quite affordable. It sucks to have to use another application for somethi...
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Shana Blackstone hat einen Post erstellt
Conditional text by version rather than user segment. User can choose.
Feature Request Summary: Conditional text is great based on user tag BUT for versioning, we could really make use of a conditional filter that the user can select. We maintain one topic with con...
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Shana Blackstone hat einen Kommentar hinterlassen
How is this not a thing? I think you might need to take a page from monday.com's book. They just did a huge release of "all the little things" that customers are asking for to make their product ru...
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Shana Blackstone hat einen Kommentar hinterlassen
+1 for this feature. We are very interested in using our sections to define all of the pieces of a group of applications we offer. We have three major categories that we offer applications for "In...