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Josine Pentin

Beigetreten 16. Apr. 2021

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Letzte Aktivität 24. Aug. 2023

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KommentarSupporting multiple languages in Help Center

Our Help Center supports multiple languages, but not all the articles are translated yet. What is the best practice for modifying the URL address of referenced articles, within an article?  Should we always remove the '/en-us' in the URL address, OR will Zendesk automatically display the article based on the user's selected language?

Kommentar anzeigen · Gepostet 23. Mai 2022 · Josine Pentin

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Post Q&A - Apps and integrations

We're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product called Procedure Flow looks like it fits the bill, but it's not tied into Zendesk.


Can anyone recommend a similar product?

 

Thank you.

Gepostet 14. Dez. 2021 · Josine Pentin

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KommentarEnd-user guide for Help Center

How can we allow the users to update the language setting in their profile?

Kommentar anzeigen · Gepostet 07. Dez. 2021 · Josine Pentin

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Community-Kommentar Developer - Zendesk APIs

Hi, Tipene.
It is the active chat that is being timed out after an idle time of 1 minute.
Thanks for your help.
Josine

Kommentar anzeigen · Gepostet 17. Nov. 2021 · Josine Pentin

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KommentarTicket basics

Hello,
When one clicks the User icon in the Context Panel, the following user fields are displayed:

Customer Name
Email
Phone
Time Zone
Language
Notes

How do we change what user fields are displayed here and in what order?

Thank you.

Kommentar anzeigen · Gepostet 16. Nov. 2021 · Josine Pentin

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Community-Kommentar Feedback - Help Center (Guide)

Hello, Zendesk PM.
What is the latest update on this Feature Request?
Thank you.

Kommentar anzeigen · Gepostet 07. Nov. 2021 · Josine Pentin

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Post Developer - Zendesk APIs

We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on why? 

 

 

Bearbeitet 02. Nov. 2021 · Josine Pentin

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