Axel Mora

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk - Outbound Call Greeting

We are in CA, we will soon start using Talk to make outbound calls so +1 to this request. 

• Kommentar anzeigen
• Axel Mora
• Erstellt 30. April 2020 00:21
• 5 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How do I create a trigger based on a ticket email ?

Is it possible to create a trigger for particular emails? For example, every time we receive an email from  customer.service@ups.com to be automatically assigned to a particular assignee (ops)?

• Kommentar anzeigen
• Axel Mora
• Erstellt 25. Juli 2019 21:31
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

It would be amazing to be able to have Insights or Explore measure macro usage specifically without the use of tags. What Vincent mentioned two years ago and the additional points that Heather made...

• Kommentar anzeigen
• Axel Mora
• Erstellt 13. Juni 2019 23:12
• 1 Stimme