Ed Ball

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Viewing a list of all unverified articles that need verification

Why are we getting article verification notifications when there are no rules to send these?

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• Ed Ball
• Erstellt 10. Oktober 2022 18:05
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1. Community
2. Feedback - Ticketing System (Support)
3. Edit internal notes

I guess I am in the minority here. I don't want agents to be able to edit notes. I would rather see the progress of the ticket through the notes. Even if the agent makes a mistake I would like to s...

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• Ed Ball
• Erstellt 17. August 2022 20:58
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1. Zendesk updates
2. Announcements
3. Announcing interface improvements to managing tickets in bulk

I think it would be nice if that little roll up would a slightly different color so it pops out a little more. Moving from the top the bottom most people don't look for it there. Even just a slight...

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• Ed Ball
• Erstellt 22. Juni 2022 15:02
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1. Community
2. Tips from users - Zendesk Suite
3. How to report on agent updates in Explore (when Agents have been downgraded to End users)?

Quick question... If we have an agent that answered some tickets in January. At the end of that month the agent left the company. The ORG they were assigned to was removed along with being changed ...

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• Ed Ball
• Erstellt 3. Mai 2022 22:10
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1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking length of service of your agents

I added another filter for Requester Status is Active. That cut my list down quite a bit.

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• Ed Ball
• Erstellt 21. April 2022 21:28
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1. Support
2. ...
3. Spam and suspended tickets
4. How can I combat spam submitted via web service?

Can you reject/suspend emails with a wildcard in the blocklist?  We can't block specific emails since he changes the email after every ticket he submits. I have reported him to google, but who know...

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• Ed Ball
• Bearbeitet 25. Februar 2022 15:29
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1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Do you have to work out of teams or is this also available within zendesk itself?  Can I have a view that shows tickets created within teams?  Is it possible that the user can create a ticket witho...

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• Ed Ball
• Erstellt 23. Februar 2022 15:36
• 2 Stimmen

1. Community
2. Feedback - Admin Center
3. New Team Member Page

Without the ability to export them if I want to find all but the light agents its a lot of clicking to select them all in the filters. I have to select them all one at a time. Even with that done i...

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• Ed Ball
• Erstellt 16. Februar 2022 22:30
• 2 Stimmen

1. Community
2. Feedback - Admin Center
3. New Team Member Page

Also, I would also rather see role than product access. And then like to be able to sort on all the columns and not just last login. An export link would be great as well. Also in the filter area, ...

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• Ed Ball
• Bearbeitet 14. Februar 2022 18:57
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. General Explore frustrations...

Hello John, I certainly look forward to trying out any and all changes to Explore.   I do like Explore, it's just not a great user experience and gets really frustrating. I have actually started ma...

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• Ed Ball
• Erstellt 10. November 2021 16:42
• 0 Stimmen