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1. Guide
2. ...
3. Setting up Zendesk Guide
4. Guide reporting tools for measuring self-service

Hi Dane would you be able to provide me a step by step instructions how to create a formula in Zendesk explore which would calculate self-service ratio and gave me the e.g. 40:1, 4:1 result? I was ...

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• Erstellt 24. April 2023 13:44
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1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

Hello guys, I would like to ask, if there is there a formula that would allow me to display the most viewed article each day in a given month. E.g. Thank you.

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• Erstellt 9. Dezember 2022 09:04
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1. Community
2. Feedback - Community Forums (Gather)
3. Detailed information about posts, e.g. who voted directly within Zendesk

Orsolya Forster +1 for this feature request. Is there any feedback from the Product Team?

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• Erstellt 12. April 2022 06:29
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1. Agent guide
2. Ticket automation and collaboration
3. Using Slack in side conversations

Hi @..., Is this the correct feature requests to upvote in order to have the Slack @mentions integrated in the Zendesk side conversation? https://support.zendesk.com/hc/en-us/community/posts/126080...

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• Erstellt 21. Juni 2021 13:08
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1. Guide
2. ...
3. Setting up Gather community forums
4. Creating community moderator groups

Hi @...,Would you be able to point me in the right direction regarding point no 2 please? How can I restore this in the custom theme? Thank you.

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• Erstellt 27. Mai 2021 05:30
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1. Guide
2. ...
3. Setting up Gather community forums
4. Creating community moderator groups

Hi @..., Thanks for getting back to me. 1. Understood. 2. We use custom theme for our Help Center. 

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• Erstellt 25. Mai 2021 08:18
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1. Community
2. Feedback - Ticketing System (Support)
3. Multiple brands ticket numbering

Hi @... I think that the migration is just an example of one use case, but this Feature Request is more related to setting up multiple brands and distinguishing between them, which I think can happ...

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• Erstellt 19. Mai 2021 12:56
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1. Guide
2. ...
3. Setting up Gather community forums
4. Creating community moderator groups

Hi @..., I have another obstacle I am facing. Community moderators (signed-in end-users, not agents) seem to lack some features when compared to agents. Community moderators don't have the option ...

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• Erstellt 19. Mai 2021 11:27
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1. Guide
2. ...
3. Setting up Gather community forums
4. Creating community moderator groups

Hi @..., Thanks for the info, I thought this is part of a different feature. All set, thanks.

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• Phrase
• Erstellt 12. Mai 2021 09:25
• 0 Stimmen