Katie

I am trying to train a new group of 20+ agents but I am realizing we are not set up for success for chat training using ZD Workspace. Has the feature to transfer a chat WITHOUT disconnecting available yet? That is a crucial feature we need as managers to be able to jump into a conversation OR in the instance of training.
Can anyone provide me on how others have trained new chat agents successfully using Workspace?
How do I pick and choose live chats my training agents can take, like we could when we weren't using Agent Workspace?  HELP!