Jennifer Landry
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Jennifer Landry hat einen Kommentar hinterlassen
I am having an issue when an "internal" note is placed on a ticket, then assigned, the SLA time does not get applied. Any idea why?
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Jennifer Landry hat einen Post erstellt
Add greater control around Satisfaction Survey Visibility
Hi! Would love to see more control around Satisfaction Survey visibility. Currently all my agents have access to see all tickets, that is how our workflow is intentionally designed. However, I don...
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Jennifer Landry hat einen Post erstellt
Satisfaction Survey Visibility
Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you currently limit "survey response" visibility to be seen by only an "Admin" or ...
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Jennifer Landry hat einen Kommentar hinterlassen
Thank you Brett! I have a session scheduled next week. I really appreciate that you were able to get this resolved quickly.
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Jennifer Landry hat einen Post erstellt
Zendesk Support - Where are you????
I opened a support request on 3/18 and still have not even received as much as an acknowledgement of my request (today being 3/30). Furthermore, I contacted our Account Rep and not a peep out of hi...
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Jennifer Landry hat einen Kommentar hinterlassen
I agree, this is a necessity! While I understand it is overwhelming magnitude of data that needs to be parsed, these reports, as they currently function, are really only useful for "number" metrics...
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Jennifer Landry hat einen Kommentar hinterlassen
I agree with the above, this is extremely frustrating. It's been over a year. Any update on this feature? I waste more time trying to "fix" a change I made, that didn't work as intended. Please mov...