Damien Messé

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

Hello, I have managed to create a webhook to automatically add a user in an organization but I can't find a way to automatically remove a user from an organization.Has someone already managed to do...

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• Damien Messé
• Erstellt 10. Oktober 2023 10:08
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

It's absurd that it's still not possible to automatically add users in organisation using triggers. Basic condition... Let's say I want to add French customer in FR organisation based on their lang...

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• Damien Messé
• Erstellt 9. Oktober 2023 07:25
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing custom ticket field settings for the Messaging Web Widget and Zendesk SDKs

Hello, does this update concern as well the possibility to capture info by plugging Zendesk Bot on Messenger or Insta for example ?

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• Damien Messé
• Erstellt 16. August 2023 13:16
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Configuring the essentials card

Also interested by the possibility to edit  the user profile (language for instance) directly from the essential card.

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• Damien Messé
• Erstellt 2. August 2023 13:33
• 2 Stimmen

1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

I use bookmarks and hidden filters in every dashboard I create mostly to preselect the time.The main purpose is to reduce the loading time which is a nightmare on Explore and to make it easier for ...

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• Damien Messé
• Erstellt 31. Juli 2023 10:19
• 2 Stimmen

1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

Hello Jakub,We have been testing the "Summarize" feature and I must admit that when working well it's powerful but it's quite buggy for now.It's really a Beta version and as it is right now not sur...

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• Damien Messé
• Bearbeitet 27. Juni 2023 08:27
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. How to track and reopen unanswered conversations

Thanks for the answer Ramin. I wanted to share this feedback with the community in case someone has experienced the same problem or maybe I'm missing something obvious.

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• Damien Messé
• Erstellt 3. April 2023 07:18
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the bot builder to create a social messaging bot

Hello Dane,  We know the limitation of Flow Builder on Social Media especially to capture info such as name, email, booking reference, etc. This missing feature is preventing us to use Flow Builder...

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• Damien Messé
• Erstellt 17. Februar 2023 16:43
• 1 Stimme

1. Support
2. ...
3. Ticket customization
4. Setting up contextual workspaces

Hello, I have tried to use contextual workspace to help my agents working with macros and boost productivityWe use hundreds of macros. Some of them are for one product (= one contact form), some of...

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• Damien Messé
• Erstellt 3. Februar 2023 17:09
• 1 Stimme