Christian Perdikis

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Measuring business goals with conversion tracking

Hello, We use Conversions ("Goals") in our Chat reporting. Now that Explore is Zendesk's central analytics solution, could you please explain how we can view Conversions within an Explore report? I...

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• Christian Perdikis
• Erstellt 31. Januar 2022 14:54
• 0 Stimmen

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for live chat

Hello, just resurfacing the topic of chat conversions in Explore. Now that GoodData is expired, when can we expect Online conversions from chat to be a metric available to Explore?    

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• Christian Perdikis
• Erstellt 14. Juni 2021 20:35
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Thank you for the update, Clay. To confirm - when you say "chat concurrency data", will this include all the metrics currently belonging to the "Chat Agent Activity" dataset, such as Logged in / On...

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• Christian Perdikis
• Erstellt 1. Dezember 2020 19:46
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi Clay,  Are you closer to a concrete release date for this 'Chat Agent Activity' dataset in Explore? Not to ask the same question as those above, but I know this is important data for many people...

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• Christian Perdikis
• Erstellt 23. November 2020 14:03
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

We rely heavily on 'Chat Agent Activity' metrics, which I am learning is not an available dataset in Explore like it was in Insights. What are my avenues for continuing to access this data once Ins...

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• Christian Perdikis
• Erstellt 13. November 2020 17:02
• 4 Stimmen