Claudia Ruffini

1. Community
2. Zendesk Suite Q&A
3. Number of Replies an Agent has sent per Day (IN EXPLORE)

Hi I want to do the same thing as the original poster, but I want to split by "Inbound" tickets and "Outbound" tickets. I.e. tickets created by the end user are inbound tickets and tickets created ...

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• Claudia Ruffini
• Erstellt 15. Juli 2020 18:22
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi, is there any update on chat concurrency insights?

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• Claudia Ruffini
• Erstellt 5. Juni 2020 14:16
• 1 Stimme