Victoria

1. Community
2. Feedback - Voice (Talk)
3. Pausing Call Recording Mid-Call for PCI Compliance

Did you get any response to this? We need this too.

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• Victoria
• Erstellt 22. September 2020 13:36
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Completely agree Brad - This data must be in there somewhere, and having to use a manual method like this is very outdated (Not to mention inefficient and with room for error) when the platform doe...

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• Victoria
• Erstellt 9. September 2019 12:00
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

I also really want this information!  This is quite basic information within the Customer Services operation management arena.  When can we expect to get this?   We also need more state options - a...

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• Victoria
• Erstellt 18. Juni 2019 12:50
• 3 Stimmen