Chris

Hi Martijn,

I went to the COG > API > Password Access is already enabled.

We disabled SSL (because we use Host Mapping and cannot afford the higher Zendesk Plan). Does that have anything to do with it?

 

I also tried your second method, I created a new API Token, I used my email address/token, and put the API key into the password field, still no good.

 

Hi Martijn,

We keep getting an email which states....

"The target 'Update Requester Name' has been temporarily disabled due to too many failures. You can re-enable the target from Settings -> Extensions -> Targets to continue sending messages to the target, but please check the possible reason of these failures by testing the target first."

I've just re-tested this, using my own personal email account, and just typing in a name, and whilst the name goes into the custom Name Field, it is not updating the customers name in Zendesk.

Please help, I contacted Zendesk themselves and they are to be honest, useless. I find it incredibly frustrating that I need to use a 3rd party so that a customer can actually type their name into a contact form and update the customers name in the back end.

http://i.imgur.com/sUMGHoy.jpg