Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Perla Rimmerman
Beigetreten 15. Apr. 2021
·
Letzte Aktivität 03. Juli 2024
Folge ich
0
Follower
0
Gesamtaktivitäten
90
Stimmen
42
Abonnements
33
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Perla Rimmerman
Perla Rimmerman hat einen Kommentar hinterlassen
+1 for the ability to report problem and linked incidents.
Kommentar anzeigen · Gepostet 03. Juli 2024 · Perla Rimmerman
0
Follower
1
Stimme
0
Kommentare
Perla Rimmerman hat einen Kommentar hinterlassen
The biggest challenge for us with the new /zendesk command is that the info on the ticket created is sent as a DM instead of posting in the channel it was created. This reduces visibility for the team. The current workaround is to post a message in the channel, then create a ticket for the message. Is there a way to make it post in the channel again without the added step?
Kommentar anzeigen · Gepostet 22. Mai 2024 · Perla Rimmerman
0
Follower
0
Stimmen
0
Kommentare
Perla Rimmerman hat einen Kommentar hinterlassen
We don't have them either, and it would improve our life greatly to be able to fix the current challenges that messaging presents.
Kommentar anzeigen · Gepostet 01. Feb. 2024 · Perla Rimmerman
0
Follower
3
Stimmen
0
Kommentare
Perla Rimmerman hat einen Kommentar hinterlassen
I completely share the sentiment that this message is extremely annoying. It's become a daily nuisance, and it's gotten to the point where I cringe when I see it. It's definitely not the kind of experience I'd like to kick off my day with.
The suggested workaround is quite convoluted and impractical. Creating a separate group or department, configuring operating hours, and employing JavaScript APIs seems like an overly complicated solution for a feature that we didn’t request.
It'd be so much better if the system could address this problem directly, rather than making us jump through hoops.
Kommentar anzeigen · Gepostet 03. Nov. 2023 · Perla Rimmerman
0
Follower
1
Stimme
0
Kommentare
Perla Rimmerman hat einen Kommentar hinterlassen
Same here. It's been very hard for us to measure agent touches with the different channels, side conversations, etc. I would also love a recipe similar to what Marta Lagut suggested so we can accurately measure agents' contributions on any given day.
Kommentar anzeigen · Gepostet 21. März 2023 · Perla Rimmerman
0
Follower
0
Stimmen
0
Kommentare
Perla Rimmerman hat einen Kommentar hinterlassen
Adding my vote. This feature is needed.
Kommentar anzeigen · Gepostet 09. Juli 2021 · Perla Rimmerman
0
Follower
1
Stimme
0
Kommentare
Perla Rimmerman hat einen Kommentar hinterlassen
That is great news, Nicole! The ability to correct typos would be great. The typo for lost_shirt is not a fun one to have on reports :)
Kommentar anzeigen · Gepostet 06. Mai 2021 · Perla Rimmerman
0
Follower
1
Stimme
0
Kommentare
Perla Rimmerman hat einen Kommentar hinterlassen
Our use case is very similar to OP. This is a much needed integration.
Kommentar anzeigen · Gepostet 19. März 2020 · Perla Rimmerman
0
Follower
1
Stimme
0
Kommentare
Perla Rimmerman hat einen Kommentar hinterlassen
If not able to implement a way to erase tags, at least add a way to prevent tags from showing in the auto-fill option for the ticket field, like a blacklist.
Kommentar anzeigen · Gepostet 13. Juli 2018 · Perla Rimmerman
0
Follower
3
Stimmen
0
Kommentare
Perla Rimmerman hat einen Kommentar hinterlassen
We really need a way to replace tags from closed tickets, since deleting them is not an option. We are left with several typos and incorrectly named tags forever and they are a source of confusion for our agents.
A suggested workaround: add the ability to remove tags from showing in the suggested list of tags.
Kommentar anzeigen · Gepostet 07. Juni 2017 · Perla Rimmerman
0
Follower
5
Stimmen
0
Kommentare