Corporate IT Zendesk Admin

+1

While I agree this should be available historically - we've gotten around this by creating a powershell script that runs on schedule nightly.  We make a call to the agent activity api (https://developer.zendesk.com/rest_api/docs/voice-api/stats#agents-activity) and store those values in an Oracle database.

Though there has been times when the job has failed to run which results in us losing out on data for that day and unable to retrieve it - which is a bummer.