Mitchell Cole

I am also having this problem. 

I have had 5 different tickets to try and reduce my seats. I have been trying to reduce our MONTHLY subscription since November. I have talked with account representatives, chat agents, and regular tickets. Everybody says something will happen and nothing ever does. I have already been overcharged for December (I gave more than 30 days' notice on this reduction) and it looks like I am about to be overcharged for January. 

Reading all the other comments on this thread, all having the same issue, I am also having to agree that this does "seem fishy". 

@...

Hi all,

My team is now experiencing the false negative satisfaction ratings at the top of the hour discussed in this article. I have not seen a comment on this thread in 2 years, is there any update or resolution to this besides the same resolution (included below) that was posted several times already?

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1. Click the Admin icon () in the sidebar, then select Business Rules > Automations.
2. Locate the Request customer satisfaction rating automation, and click on the automation to edit.
3. Scroll down to Perform these actions to locate the email body section.
4. Locate the {{satisfaction.rating_section}}placeholder and replace it with {{satisfaction.rating_url}}

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