Mitchell Cole

1. Account
2. ...
3. Subscriptions and licenses
4. How do I reduce the number of agent seats on my subscription?

I am also having this problem.  I have had 5 different tickets to try and reduce my seats. I have been trying to reduce our MONTHLY subscription since November. I have talked with account represent...

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• Mitchell Cole
• Erstellt 26. Januar 2023 20:21
• 1 Stimme

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

@... Hi all, My team is now experiencing the false negative satisfaction ratings at the top of the hour discussed in this article. I have not seen a comment on this thread in 2 years, is there any ...

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• Mitchell Cole
• Erstellt 8. Juni 2021 20:35
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

I would also like to add my voice to this need. Either I am totally missing how to do it, or we cannot do many basic functions based off of the Followers field, including views and such. This needs...

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• Mitchell Cole
• Erstellt 9. November 2020 17:34
• 4 Stimmen