Marius Wilhelmi
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Marius Wilhelmi hat einen Kommentar hinterlassen
We have received very positive feedback from our agents about the macro shortcuts. However, if you introduce a new feature, agents want to have more of this :-). As Brandon D. mentioned above, I a...
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Marius Wilhelmi hat einen Kommentar hinterlassen
Thanks for the answer, Greg. As a workaround, I will then let the chatbot send a short instruction on how the user can log in at the page header. After the login, the help center page will be reloa...
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Marius Wilhelmi hat einen Post erstellt
Link that opens on same page for letting a user sign on during a chat session
BeantwortetI would like to ask users to sign-in during a chat conversation, only if this is required for solving a support case. Since we have SSO enabled on our website, this usually requires users to follow...
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Marius Wilhelmi hat einen Kommentar hinterlassen
I have now tried to create another Chat API token while signed in with the chatbot agent credentials. Interestingly, one agent cannot see the tokens of another agent, so even when I am signed in as...
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Marius Wilhelmi hat einen Kommentar hinterlassen
Hi Greg, thanks for your swift reply. I already have a dedicated Zendesk agent licensed assigned to my chatbot. I am not yet sure what you mean exactly by "associate the credentials with that agent...
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Marius Wilhelmi hat einen Post erstellt
Chat session cannot be routed to chatbot agent using Conversation API updateAgentStatus
BeantwortetI currently implement a chatbot in our help center based on Google’s Dialogflow technology. This works already well, when I put myself as a chat agent into the department I want to use for the chat...
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Marius Wilhelmi hat einen Kommentar hinterlassen
I share the sentiment that the current way to send the pure URL in a message is not enough. I currently work on a chatbot implementation with the Zendesk web widget and realized that this limitatio...