Michael Southwell
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Michael Southwell hat einen Post erstellt
Views not automatically refreshing and browser having to be refreshed to show current ticket status when opened
We have had to rely on the auto-refresh third-party Chrome extension to provide what should be native functionality. This has side effects though that can cause erratic behaviour in the browser.The...
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Michael Southwell hat einen Kommentar hinterlassen
This is still an issue for us as it has been for many years. Why hasn't this been implemented yet?We have had to rely on the auto-refresh third-party Chrome extension to provide what should be nati...
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Michael Southwell hat einen Kommentar hinterlassen
Any updates on this? It is incredibly frustrating to miss responses in tickets that are in an open state and get responded to by a customer and then stay in an open state. We desperately need an ad...
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Michael Southwell hat einen Kommentar hinterlassen
Hi Nicole, I am aware of this, but the issue is not that we can't change the status to pending, the issue is that if someone is working on a ticket (open) and then a customer responds to the ticket...
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Michael Southwell hat einen Kommentar hinterlassen
It would be extremely helpful for us to be able to distinguish between tickets that are Open (and being actively worked on by a technician) and tickets that are Open (and the last communication in ...
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Michael Southwell hat einen Kommentar hinterlassen
Completely agree with everything Colin said above! This would be a vital improvement to the current setup. We are currently trying to figure out how to integrate alerts based monitoring for this, b...
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Michael Southwell hat einen Kommentar hinterlassen
Very well said Josh! This is the exact same issue we are facing! If we can't disable follow-ups then your alternative solution seems like a very good one. Let's hope ZenDesk come to the table on th...
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Michael Southwell hat einen Kommentar hinterlassen
Very well said Martin! This is the exact same case for us and it is incredibly frustrating! Can we please have the ability to disable follow ups or at least some options to assist in triaging the d...
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Michael Southwell hat einen Kommentar hinterlassen
Has there been any movement on this functionality? Re-training users is not practical. Either having the option to change a ticket from follow-up to a new separate ticket or having an approval pro...
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Michael Southwell hat einen Kommentar hinterlassen
We would also find the ability to set this default setting incredible useful! Especially to mitigate the damage caused by an accidental merge of two calls from different clients, seeing as it appea...