Ashish Sharma

1. Community
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

Our internal IT department use Zendesk to track tickets from anywhere in the business. Some parts of the business (such as projects teams or customer success managers/sales) need to be able to see ...

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• Ashish Sharma
• Erstellt 8. August 2019 01:20
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Provide a way to add deep or permanent links to specific comments in a Ticket

@Pierre I would like to see permalinks to specific comments prioritised first. Having a ticket summary would also be useful however for us its quite common that tickets get long and my team have to...

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• Ashish Sharma
• Erstellt 21. Februar 2019 00:02
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SLA full resolution time and impending breach color change.

This would be so useful for us to have both suggested changes implemented. 

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• Ashish Sharma
• Erstellt 9. August 2018 01:58
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Provide a way to add deep or permanent links to specific comments in a Ticket

Totally agree with this. I'm amazed that this also is something that is missing from such a flexible tool like Zendesk, where it seems to be so common in other service management tools. Surely each...

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• Ashish Sharma
• Erstellt 27. Juli 2017 06:47
• 3 Stimmen