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Greytip Software Pvt Ltd

Beigetreten 16. Apr. 2021

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Letzte Aktivität 19. Jan. 2023

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Community-Kommentar Feedback - Admin Center

We need the option to download Team Members and even End user data on Excel for audit purposes hence it is very important for us. Hoping to see this option soon.

Kommentar anzeigen · Gepostet 28. Sept. 2021 · Greytip Software Pvt Ltd

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KommentarUsing AI agents for email and web form

Does total no. of answer bot emails sent, count against your total allowed API call limit based on no. of resolutions limit in your plan?

Kommentar anzeigen · Gepostet 26. Mai 2021 · Greytip Software Pvt Ltd

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KommentarReporting and analytics admin questions

Hi Chris! The screen capture link that you provided is not working. I am getting "page not found" message.

Kommentar anzeigen · Gepostet 20. Apr. 2021 · Greytip Software Pvt Ltd

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KommentarReporting and analytics admin questions

I create a report using the metrics that I need. They all come in columns and the values as one row when I visualize it by Table using Visualization. In Insights, I could swap the columns and rows so that I do not have to scroll to the right to see the value of all metrics. How do I do this in Explore?

Kommentar anzeigen · Gepostet 19. Apr. 2021 · Greytip Software Pvt Ltd

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KommentarExplore recipes

I have the same issue as Emma. Anyone figured this out yet? Zendesk team-Please advise. We didn't have to do this in Insights as we had set the working hours in the schedule. How can we get this working in Explore? We report out metrics like response and resolution time in business hours which in our case is 9:30 am to 6:30 pm.

Kommentar anzeigen · Gepostet 19. Apr. 2021 · Greytip Software Pvt Ltd

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Community-Kommentar Feedback - Ticketing system (Support)

Any update on this? I would like the agents not to miss out any important information for the client

Kommentar anzeigen · Gepostet 17. Aug. 2017 · Greytip Software Pvt Ltd

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