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Neueste Aktivität von Lester-
@James Yes, we used the Zendesk API. First off we created a cron job to sync the bugs from our Engineering system and create the articles in Zendesk. We stored the Zendesk article reference in t...
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We had a similar issue. Some bug can take a while to fix and we didn’t want to have tickets open for that long. We’d never know if they were fixed anyway and didn’t want that manual step to have to...
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+1 for this too. We have users who cc their own Support team who use Zendesk. Chaos ensues as the various ticket systems send acknowledgements
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Hi Oscar Sure. 80% of our customers are locked down behind firewalls where they have no internet access, beyond email, for security reasons. It’s very typical for our customer segments. What we f...
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+1 This is a much needed feature. I hope in 2019, customers can finally reply to forum threads from their inbox.
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Hi Bob I don’t like having tickets open that relate to bugs as I have no control over when they will be fixed. I don’t like 2 year old tickets floating about and it relies on us knowing something c...
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I do something similar Firstly, you’ll need to go into Settings -> Extension and setup a new HTTP target. URL: https://<your domain>/api/v2/tickets/{{ticket.id}}.json Method: put Comment type: JS...
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Difficult to be 100% sure, but my guess is with the next reply time. The next reply time is based on the oldest unanswered customer comment. So wondering if you have a comment from 6 months ago wh...
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+1. here too.
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@Christian We were also interested in this feature and like Antonio, we try to get people to follow the article. In our case, the HC is used as our bug database. If a customer reports a bug, we...