John Garry

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I require a ticket field to be set before moving to a status other than solved?

we'd also like this functionality.  agree with others here that Zendesk already accomplishes this for setting status to resolved, so the logic is already there...

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• John Garry
• Erstellt 13. April 2021 14:21
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Adding non-agent CC in Macros

our team would also find this helpful.  Please add!

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• John Garry
• Erstellt 5. Februar 2021 14:44
• 2 Stimmen