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Ben Jackson

Beigetreten 15. Apr. 2021

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Letzte Aktivität 22. Okt. 2021

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Community-Kommentar Feedback - Ticketing system (Support)

Not all heroes wear capes. Thank you Jonathan! We have a Zapier account, and will implement this hack!

 

Still super disappointing that Zendesk won't solve this problem.

Kommentar anzeigen · Gepostet 07. Aug. 2020 · Ben Jackson

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Community-Kommentar Feedback - Ticketing system (Support)

3 years on, and this is still a concern for multiple users, despite this being slated for development 'in the near future'.

If Zendesk can build a spam filter that can consume emails that have a 'no-reply' email, SURELY it shouldn't be too difficult to build a feature that consumes postmaster/non-deliverable notifications?

Why would I bother even using Zendesk if my email client can provide basic functionality that Zendesk seems to be unable or unwilling to replicate?

Honestly, give one of your developers two weeks of free time (maximum!) and I 'm sure they could build something usable.

Kommentar anzeigen · Gepostet 07. Juli 2020 · Ben Jackson

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Community-Kommentar Feedback - Ticketing system (Support)

Hi Nicole,

Wondering if there are any further updates on this? I'm needy, and need closure :)

Kommentar anzeigen · Gepostet 11. Juni 2019 · Ben Jackson

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Community-Kommentar Feedback - Ticketing system (Support)

That awkward moment when the Community Manager takes longer than 10 months to update you on the status of this feature.

Kommentar anzeigen · Gepostet 12. Feb. 2019 · Ben Jackson

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Community-Kommentar Feedback - Ticketing system (Support)

Hi Team,

What constitutes the 'near future'? This issue is a concern for our business as well, and the last update on this was over a year ago.

 

Cheers

Kommentar anzeigen · Gepostet 26. Apr. 2018 · Ben Jackson

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