Massimo DiDio

ok I found the solution. remove the Update via | Is | Email: and add  Privacy is Ticket has public comments. 

 

 

Thanks Diogo. 

 

However, that is exactly how I have got it set up. It just doesnt fire when I leave a public note on a unassigned ticket.

 

Any other thoughts? Struggling to get this working and is very important for us to be able to auto assign tickets

not sure it has been asked already, but looks like the banner is not working for mobile site. 

Any ideas?

I have also moved the trigger at the very top but still no luck.

Cant find other suggestions on other sites. Can you help zendesk?

Hi 

 

this is not working for me. 

I have it set up as it was when inactive. 

I simply activated as suggested but deosnt auto-assign to agent when they reply via the support portal 

 

any idea?