Pierugo Mazzaccheri
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Pierugo Mazzaccheri hat einen Post erstellt
Tracking ticket handling time for light agents
I would like to track light agent activity on tickets, in particular the time they spend when updating a ticket. This is currently only possible for agents via the Time Tracking app, but not for li...
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Pierugo Mazzaccheri hat einen Kommentar hinterlassen
Just adding my input for what is worth. I recently removed one of the 2 agents from the group new tickets are assigned to via a trigger. Now all new tickets are automatically assigned to the remain...
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Pierugo Mazzaccheri hat einen Kommentar hinterlassen
This is badly needed. We share dashboard with Clients and they keep asking what the NULL is and if it can be removed. Agree with Saxon, this is not a "nice to have", it's a defect that needs addres...
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Pierugo Mazzaccheri hat einen Kommentar hinterlassen
Just an update as I have recently discovered that the "error occurred" message seems to be included only in the reports manually exported off the dashboard. When the dashboard is scheduled and dist...
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Pierugo Mazzaccheri hat einen Kommentar hinterlassen
Has this been progressed at all after 2 years?!?! Scheduled reports with no data available should show a message like "No data". I am actually getting "an error occurred" printed on the report! The...