Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Shawn Amsberry's Avatar

Shawn Amsberry

Beigetreten 16. Apr. 2021

·

Letzte Aktivität 30. Juni 2022

Folge ich

0

Follower

0

Gesamtaktivitäten

11

Stimmen

2

Abonnements

5

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Shawn Amsberry

Shawn Amsberry hat einen Kommentar hinterlassen

KommentarUsing themes and customizing your Help Center

I'm successfully able to autofill only one custom field in a ticket form using the script.js file.  My method is:
if(ticketForm == 7386956538260) {
$('.form-field.request_subject').hide(); // Hide subject
//Auto-fill fields//
$('#request_subject').val('Agency/Application SPOC change request');
$('#request_custom_fields_21608582').val('zendesk_assistance');
$('#request_custom_fields_21626618').val('User_Management_incl_Permissions_ID_Req_/_Passwd_Reset_etc');
$('#request_custom_fileds_21617267').val('Zendesk_Support_Portal');
}

My subject, a standard field, and field 21608582, a custom field, are auto-filling successfully.  The other two fields are not auto filling.  

Any insight?

Shawn A.

Kommentar anzeigen · Gepostet 30. Juni 2022 · Shawn Amsberry

0

Follower

0

Stimmen

0

Kommentare


Shawn Amsberry hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

At the Oregon E-Government Program we see the same thing.  Very similar circumstances where the vast majority of our end users are state employees of various agencies.  Some of those have malware checkers that cause the feedback to go bad without any action from the actual requester.  Maybe just changing the order of the feedback links on the satisfaction survey email?  I don't know but it causes inconsistencies in our data too.

 

Kommentar anzeigen · Gepostet 09. März 2022 · Shawn Amsberry

0

Follower

1

Stimme

0

Kommentare


Shawn Amsberry hat einen Kommentar hinterlassen

KommentarUsing themes and customizing your Help Center

Is it possible to autofill a field that is a dropdown menu field?  Or does that only work for text entry fields?  I can successfully hide fields on various forms and autofill text fields like the subject and description, but I have not been successful with drop menus.

Thanks!

Kommentar anzeigen · Gepostet 26. Jan. 2022 · Shawn Amsberry

0

Follower

0

Stimmen

0

Kommentare


Shawn Amsberry hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Another vote of support for this kind of functionality.

We would use it quite a bit at the Oregon E-Government Program.

Thanks

Kommentar anzeigen · Gepostet 11. Aug. 2020 · Shawn Amsberry

0

Follower

2

Stimmen

0

Kommentare