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Adam Prince

Beigetreten 16. Apr. 2021

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Letzte Aktivität 06. Mai 2022

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KommentarWeb Widget (Classic) documentation

We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?

Kommentar anzeigen · Gepostet 18. März 2022 · Adam Prince

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KommentarTeam members and groups

HI @...,

Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?

-Adam

Kommentar anzeigen · Gepostet 24. Juni 2021 · Adam Prince

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KommentarTeam members and groups

Hi!

Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.

Thanks!

Kommentar anzeigen · Gepostet 23. Juni 2021 · Adam Prince

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Community-Kommentar Feedback - Ticketing system (Support)

Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!

Kommentar anzeigen · Gepostet 05. Okt. 2020 · Adam Prince

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